Please note that Orders are typically delivered between 2-3 business days from the moment the order confirmation e-mail is sent by Prada.  As soon as the package is shipped you will receive an email containing your Tracking Number.

Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery.

Preorders and/or personalized products which are not yet ready to be shipped at the time of submitting your order shall be delivered at the relevant estimated delivery date (namely within 8 weeks, starting from the sending of the relevant confirmation email, for personalized products).

A Tracking Number will be assigned to each package as soon as it is shipped. You will receive an email containing the tracking number and a link to follow the delivery.

Our delivery service is available worldwide in the countries indicated on our e-store. If you desire your purchase to be delivered to a location other than the one in which you are, you have to change the location on the website menu before placing your order.

In specific Holiday periods, extended returns may be possible, as indicated in detail by a dedicated message on the website.
 

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase:
 

• The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
• The return must be requested within 10 days from delivery of the order.
• The products must be shipped back through DHL within 10 days after the request.
• The package can only be returned from the same location it was delivered to.
• We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products.

If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

We also inform you that based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

Permanently personalized products cannot be returned considering that these products are definitively modified and specifically personalized for our clients.

Prepare the items you wish to return in the original order box, including the pre-paid, pre-compiled return label and the DHL shipping declaration. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.

Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.

• Return request
   

The following is required to make a return:
 

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
3. Attach the pre-paid, pre-compiled adhesive label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
4. Complete the DHL shipping declaration form that was included in the original package at delivery and affix it to the outside of the return parcel.
    

• Return shipping
   

The following is required to make a return:
 

1. Submit a request by accessing the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order;
2. Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return;
3. Attach the pre-paid, pre-compiled return label provided, which includes our return shipping address, to the outside of box. This label was already included in the original package at delivery.
4. Complete the shipping declaration form of our courier that was included in the original package at delivery and affix it to the outside of the return parcel.
5. Open a pickup request with PRADA Client Service: you may send an email to client.service.americas@prada.com or call 0800 777 7232 to arrange the pick up. In doing so, please specify the following point bellow:
    

- The WB (WAYBILL) return label number – it is a sequence of 10 numbers above the first barcode;
- The pick-up address;
- The preferred pick-up date (excluding weekends)
- And a telephone number.

By following these instructions, our courier will proceed to pick up the package without any additional fees. Otherwise, you will be responsible for the shipping cost and we will not be liable for any loss, damage or theft associated with the return shipping.

If compliance of the return is confirmed, the amount of the returned goods will be credited on the same tool originally used for payment.

For any questions or further information, please see our General Terms of Sale or contact Prada Client Service by e-mail at client.service.americas@prada.com or by phone at 0800 777 7232 / 080077PRADA .

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. This may take between 5 and 10 days.

The refund is issued directly to the original method of purchase and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs if any.

In-store returns are not eligible in any case. We will send you a confirmation email as soon as we have processed the refund. Kindly note that the time before the authorized amount reappears in your account depends on your credit card provider.

With My Account, you can access a series of exclusive services for an enhanced shopping experience:
 

• Create a personalized wish list of your favorite items and share it.
• Sign up for the Newsletter.
• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

By logging in to My Account, you can create a personalized wish list of your favorite items, print it and share it.

You may use this feature to request a general appointment in any of our listed stores or use this feature on our product page to book an appointment for a specific item.

You may use this feature to locate a certain item in our Stores and contact the store.