By registering for My Account, you will access a series of exclusive services to make your shopping experience unique.

You can:

• Save various billing and shipping addresses to speed up the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.

In all sections where you can log in, you can access a “Forgot password” link to receive an e-mail with a link to create a new password.

If for any reason you are not satisfied with the products purchased on our website, you can return them for free within 14 days from delivery or collection.

Before requesting a return, please ensure that the items comply with our terms of sale.

The products must be returned in the same condition in which they were delivered. 

Please make sure that they are intact and complete, never worn, used or damaged in any way and that they are returned in their original package with all tags attached. 

In case a product was provided with a security tag, the return of this product will not be accepted if the original security tag has been removed, broken or damaged.

Both for security and for hygienic-sanitary reasons, perfumes and Beauty products cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

Definitively personalized products cannot be returned. 

If you have encountered any issue with the products you received but do not wish to make a return, please contact Client Service. We will be glad to assist you in finding the best possible solution.

You can return a product purchased online to a Prada store as well. 

Depending on the case, you will be able to receive an exchange, a store credit or a refund.

On the other hand, if you wish to exchange your order online, simply contact our Client Service: we will organize a return for your order and assist you in placing a Phone Order.

To make a return request, access the “Returns” section on the website, or directly under “My Account” if you have already registered on our site. To access you will be asked to enter your order number and the e-mail address used to place the order.

Complete the online form with the information requested, including: the details of each item, the exact quantity of items that you would like to return and the reason for the return.

Returns must be shipped in their original box.

 

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories  must be included).

 

After creating a return request through My Account, Prada offers different shipment methods for your return:

 

Same shipping address

Attach the return label provided with your order on the previous shipping label and close the parcel. 

Wait for the arrival of the courier on the date and time frame confirmed and show the return label on the packaging at the pick up. 

 

New address

Download your new return label from your "My Account", attach it on the previous label and close the parcel.

 

Wait for the arrival of the courier on the date and time frame confirmed and show the return label on the packaging at the pick up.  

 

Drop off point

Attach the return label provided with your order on the previous shipping label and close the parcel. 

Through  "My Account", find the nearest drop off point. 

 

Return Label

You can download your return label both from your "My Account" section and from the  return instruction email that you receive immediately after you have completed your return request.

The return of the articles purchased online is free, provided it is performed in compliance with the conditions and the time frame specified by our return policy.

Of course. After creating a return request through our website, Prada offers different shipment methods for your return:

 

Same shipping address

Attach the return label provided with your order on the previous shipping label and close the parcel. 

Wait for the arrival of the courier on the date and time frame confirmed and show the return label on the packaging at the pick up. 

 

New address

Download the new return label that you have created through our website, attach it on the previous label, and close the parcel.

Wait for the arrival of the courier on the date and time frame confirmed and show the return label on the packaging at the pick up.  

 

Drop off point

Attach the return label provided with your order on the previous shipping label and close the parcel. 

Through the website section where you have created your return request, you can find the nearest drop off point. 

 

Return labels

While creating your return request, you can download your return label. As an alternative, once you have completed your request, you can download the label from the return instruction email that is sent immediately after that.

 

Please note that returns must be shipped in their original box. 

Each article must be shipped in the same conditions in which it was received (labels and tags must be attached and all accessories  must be included). 

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This verification normally takes about 7 days.

The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.

You will receive a confirmation e-mail as soon as we have authorized the refund. 

Your account should be credited within a maximum of 30 days from the date of refund and depending on the refund policy of the payment tool used.

Orders are typically delivered between 2–3 business days from the moment the order confirmation e-mail is sent.

As far pre ordered products and/or personalized products which are not yet ready to be shipped at the time of the submitting your order, Prada shall deliver such products at the relevant estimated delivery date (namely within 3 (three) weeks, starting from the sending of the relevant confirmation email, for personalized products and within 8 (eight) weeks, starting from the sending of the relevant confirmation email, for pre ordered products.

Once the package is shipped, you will receive a confirmation e-mail with the tracking number of the courier.

The courier delivers Monday to Friday during business hours and requires a signature upon delivery.

Our delivery service is available worldwide in the countries indicated on our e-store. If you desire your purchase to be delivered to a location other than the one in which you are, you have to change the location on the website menu before placing your order.

You can select the shipping method from the drop-down menu and the relevant amount is displayed in the shopping bag.

Our courier cannot deliver to PO boxes or general delivery addresses.

Deliveries are made Monday to Friday during business hours and the recipient signature is required.

In the event that nobody is available to sign for the order delivery, our courier will leave a notification and a contact number. If you require assistance to reschedule the delivery, please don’t hesitate to contact our Client Service.

You will receive an e-mail with the tracking number and a link to track the packages.

You can also access this information in My Account.

If your order contains more than one item, it might be fulfilled with more shipments, and you will be informed each time up front.

In the Store Locator section of our website, select a Prada store and book an in-store appointment by filling out the dedicated form.

In our website, from every product page you can book an appointment in any of the listed stores for the product of your interest, selecting a preferred date and time frame.

Starting from the product page of the item of your interest, through the "Find in store" section you can locate the Prada stores where it is available. 

From here, you can directly request an appointment by selecting the store nearest to you, and your preferred date and time frame.

Maintenance and cleaning of leather bags

Our hides and leathers undergo craftsmanship processes performed using traditional methods to achieve an unsurpassed final effect.

Please use your bag consciously  and clean it only with a dry, soft cloth  before storing it in the original dust bag in a well ventilated place far from heat sources or damp.

We discourage the use of any products or the management by unauthorized third parties. For any specific need, please contact exclusively our Client Service.

 

 

How can I clean the inner lining of a bag? 

The lining, which may be in fabric or leather, is an integral part of the bag and consequently cannot be subject to targeted maintenance. We recommend the utmost caution when using the bag, specifically by ensuring that any containers (e.g. nail varnish, creams, lipstick, water bottles, etc.) are closed scrupulously and by refraining from carrying loose objects that could damage or stain the lining.

We discourage the use of any products or the management by unauthorized third parties. For any specific need, please contact exclusively our Client Service.

All our products can be subject to minor accidents or simple wear and tear during daily use. For any needs, we recommend that you only contact our official Prada channels. You can ask for assistance by bringing the product to one of our Prada stores directy or by contacting our Client Service.

Each case is treated with passion and professionalism by our specialised technicians, offering a customised approach based on a variety of factors that make each of our interventions unique (e.g. age of the product, kind of the leather, type of the problem, any technical limitations, etc.).

We strongly discourage the use of any chemical products or the management by third parties not to invalidate the terms of the legal warranty, which is enforceable in case of product conformity defects within the terms provided by the applicable law.

VAT refund is not available for online purchases: if you wish to make use of this option, we invite you to contact one of our physical stores.

If you want to receive more information, we invite you to contact our Client Service.

The authenticity of Prada items is guaranteed by Prada's exclusive distribution network: in Prada stores and on prada.com.

You can contact our Client Service by phone at +39 02 947 52 090 (from Monday to Saturday from 9 am to 8 pm and on Sunday from 9 am to 6 pm, Central Europe Time), by e-mail at client.service.eu@prada.com, through the dedicated “contact us” section or per livechat on www.prada.com.